In the event that the booking is cancelled there may be penalties that result in loss of payment. The renter has the right to cancel any booking within 14 days of the booking being made, commonly known as the ‘cooling off’ period, without any penalty and a full refund will be given within 7 days.
If the cancellation is made greater than 28 days before the selected event date a fee of £20 will be charged and the remaining balance will be refunded within 7 days. Where the cancellation occurs within 14 days of the selected event date the security deposit will be forfeit and the balance will be refunded within 7 days. Where the cancellation occurs within 7 days of the selected event date, providing the equipment has not been despatched by the company, up to 50% of the total payment will be forfeit and the remaining balance will be refunded within 7 days. Once the equipment has been despatched by the company, any cancellation will incur the full cost of the hire, and only the security deposit will be refunded where the equipment is safely returned in satisfactory condition.
Where the company has the need to cancel a contract, without good reason, all charges will be refunded. Where there is good reason for the company to cancel the booking, this will be communicated and the appropriate cancellation fee will apply depending on the time of cancellation detailed above.
If the renter requires a change to the selected event date or rental period this should be agreed with the company 14 days prior to the selected event date and is at the discretion of the company to allow changes to be made where possible. If the company cannot agree to the change then it is classed as a customer cancellation and subject to the above conditions. Any changes to the equipment is at the discretion of the company and subject to availability.
Any refunds will be made within 7 days however this does not include card transaction processing time.